FLSA Job Classification: Non-Exempt
Reports To: Branch Manager
Summary
Provides lead teller operational support within the branch ensuring all daily activities are performed. Performs exceptional customer service and demonstrates professional behavior in all teller interactions.
Essential Functions/Competencies: Bank Teller Activity/Operational Knowledge
- Achieve a satisfactory level of technical skill or knowledge in teller operations including but not limited to compliance, loss prevention, Reg. CC holds, processing and balancing of official checks, teller drawers, vault, ATM, coin machine and ensures supply of money from Federal Reserve
- Adheres to all physical and IT security procedures to ensure protection of all employees and customers in addition to Bank assets and systems
- Works with management to ensure branch is properly staffed at all times and ensures that the banks quality reputation is maintained and projected
- May perform back up customer service duties when required
- Communications proactively and consistently with team members regarding developments and changes in bank operations, compliance, and loss prevention
- Actively listen, speak, and act in a manner that results in powerful and effective action internally and externally. This includes expertise in written communications.
- Creates an environment of commitment to compliance, including but not limited to the BSA/AML and OFAC Compliance Program which encompasses: acting with integrity even in difficult situations; completing training in a timely manner as well as making time for associates to complete their training; frequently highlighting compliance matters in meetings and discussions; setting an example for others in diligently reporting suspicious activity; and understanding both your individual and the organization’s responsibilities around fair and responsible banking and to use that knowledge to serve customers fairly and consistently.
- Provide a superior level of customer service and customer relations
- Consistently demonstrates and executes understanding of knowledge of FNCB’s products and services seeking opportunities to meet the customer’s underlying needs and to leverage this information to benefit them and the Bank.
- Demonstrates a satisfactory level of knowledge and adhere of FNCB’s deposit and loan policies and products
- Ability to take initiative and utilize sound judgment in decision-making and include management in higher-level problem solving.
- Identify and analyze problems and develop viable solutions including but not limited to balancing innovative thinking with use of formal tools and recognizing the need for modified approaches when necessary.
- Exercises supervisory duties such as assigning, directing, and checking work of Tellers including but not limited to conducting Teller audits required by policy and procedures. May require performing backup supervisory responsibilities as directed by the Branch Manager.
Work Environment/Physical Demands
The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
Position Type/Expected Hours/Travel
This is a full-time position. Hours of operation vary based on branch location. Generally, Monday through Friday, 8:00 a. m. to 5:00 or 6:00 p.m. and some Saturdays 8:45 a.m. – 1:15 p.m. This position could potentially require some travel to other branch locations.
Experience and Education Requirements
- High School Degree or equivalent required.
- Minimum of 2 years’ teller experience
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.